Live / Mobile
This FAQ page is where nanad88 addresses the questions we hear most from you — covering how your bKash and Upay deposits work, how your wallet status follows you across devices, and what to do when a transaction needs a closer look. Every answer here is written to give you a straight path forward, not a runaround.
The questions on this page come directly from what you and other account holders ask through live chat and our support inbox. We have organised them into clear topics: depositing via bKash, sending funds through Upay, reading your transaction history, managing your account across devices, and reaching support when something does not look right.
The figures below reflect the structure of this FAQ page and the account features it covers. They are drawn from the visible page content and the account tools available to you once logged in — not from projected or estimated data. Use these to get a quick sense of the scope before you read through the full answers below.
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Sometimes a written answer is not enough — particularly when a bKash deposit has posted on your phone but has not appeared in your account wallet, or when a transaction reference number is needed for a manual check. In those cases, use one of the published support routes below.
Open the chat widget from any page once you are logged in. Share your transaction reference number and account username at the start. Our team can pull up your deposit record directly without you needing to describe the full history.
Send a message through the support inbox in your account settings. Include a screenshot from your bKash or Upay app showing the transaction status. Written records help when a deposit query needs a manual review step.
Your account area has a dedicated help section where you can review your deposit history, wallet status and any flagged transactions. Check there first — most pending-deposit questions resolve once you see the status label on the transaction line.
A FAQ page is only useful if the answers reflect how the platform actually behaves. We update this page when support patterns shift — for example, when a bKash flow change affects how deposits appear in your account, or when Upay introduces a
Every question on this page comes from actual account queries received through live chat and the support inbox. We did not invent hypothetical scenarios — these are the situations you and other account holders actually raise, written into a format you can read without waiting for a reply.
Answers describe the steps and screens visible in your actual account. When a deposit flow or wallet display changes, we update the answer to match. You will not find steps here that no longer exist on the platform or references to features that have moved.
The bKash and Upay steps described in this FAQ are checked against the flows visible in your account deposit section. We name the fields and confirmation points you actually encounter, rather than writing a generic wallet transfer description that does not match the screen.
The support channels named on this page — live chat and the support inbox — are the routes visible on the site. We do not name hours, response times or channels that are not confirmed on the platform. What is listed here is what you can actually reach.
Both bKash and Upay are available as deposit routes in your account, but the steps and confirmation points are slightly different for each. Understanding the difference helps you pick the route that fits how your phone is set up and reduces the chance of a pending transaction sitting unresolved.
Your bKash deposit starts in the deposit section of your account. You enter the amount, copy the merchant number shown, then complete the send-money step from your bKash app. The transaction reference from your bKash confirmation screen is what support needs if the balance does not update.
Upay deposits follow a similar path but use a different merchant number shown in your account. Complete the transfer from your Upay app, then return to the account deposit screen. The confirmation step asks you to enter the Upay transaction ID before the balance is credited.
Both bKash and Upay deposits appear in the same transaction history section of your account. The entry shows the payment rail used, the amount, the date and a status label. You can access this history from any device where you are logged in.
A pending label on a bKash or Upay deposit usually means the transaction ID has not been matched yet. Check your mobile app first to confirm the transfer completed on your end. If it shows as successful in your app but pending in your account, contact support with the reference number.
Several features in your account reduce the number of questions you need to ask in the first place. Your transaction history is visible from the account tab on any device, your wallet balance updates in the same place whether you logged in on mobile or desktop, and the deposit section shows the exact merchant num
Every bKash and Upay deposit you have made is listed here with its status, amount and date. If a transaction is missing or shows an unexpected label, this tab is the starting point for any support conversation. Open it from the account menu on both mobile and desktop.
Your wallet balance is the same number whether you check it on a mobile browser or a desktop browser. There is no separate mobile wallet — your account balance follows your login session across devices. A discrepancy usually means the page needs a refresh, not that funds are missing.
The exact merchant number and step sequence for bKash and Upay are shown inside the deposit section of your account, not only here in the FAQ. If the steps here differ from what your account screen shows, follow the account screen — it reflects the current configuration.
When your deposit clears, the lobby surfaces game options that match your previous session activity. This means you do not need to browse from scratch after funding your account — the path from deposit confirmation to a game you recognise is short and direct.
The questions below cover the situations that come up most often in our support inbox and live chat. Read through the full answer before reaching out — most deposit and account questions are resolved by the steps described here. Where a question requires you to check something inside your account, we name the exact section to open.
Open your transaction history tab in your account. If the deposit shows as pending, it means the transaction ID has not been matched yet. Copy the reference number from your bKash app and send it to support via live chat. Include your account username so the team can locate the record quickly without back-and-forth.
The merchant number is shown inside the deposit section of your account — not on this FAQ page, because it can change. Log in, go to the deposit tab, select bKash as your payment rail and the current merchant number will appear there with
Yes. Your wallet balance is tied to your account login, not to a specific device. Whether you are on a mobile browser or a desktop browser, the balance reflects the same account state.
In your account deposit section, select Upay as the payment method. The screen shows the merchant number and a transaction ID field.
Pending means the transaction is waiting for an ID match. Confirmed means the deposit has been credited to your wallet. Failed means the transfer did not complete on the payment rail side — check your bKash or Upay app to see if the send-money step actually went thro
Your account history, wallet balance and deposit records are all visible from any device where you log in with your credentials. There is no data tied to a specific phone or browser. If you switch from mobile to desktop mid-session, your transaction records carry over. Make sure you log out of shared devices after reviewing your account details.