Live / Mobile
nanad88 is straightforward about how your information is handled — what we collect when you use our platform, how transaction records tied to bKash and Upay are stored, and what choices you have over that data. Access to this platform and the protections described here depend on your local law and eligible regions.
When you open an account, we collect the details you submit during registration — your contact information, login credentials and any profile fields you complete. When you make a deposit or withdrawal through bKash or Upay, we record the transaction reference, amount and timestamp so your wallet history is accurate and support conversations can start with facts. We also collect device and session data: the browser or app you use, your IP address and session duration. This helps us keep your account consistent whether you access the platform from a phone or a desktop. We do not sell your personal data to third parties. Data is shared only where we are required to verify identity, prevent fraud, or comply with a lawful request from an authority with jurisdiction over eligible regions. Cookies and similar technologies are used to maintain your logged-in state and remember your lobby preferences between sessions. You can manage cookie settings through your browser, though disabling certain cookies may affect how account pages load. Retention periods for transaction records follow the requirements applicable in the regions where we operate. All data handling described here applies subject to your local law.
This policy covers the information nanad88 collects and processes through our own platform. It does not extend to third-party services you reach through links on our site, and it does not cover how payment networks such as bKash or Upay handle data on their own side. The scope is defined by four areas set out below. Any rights or obligations described here are subject to your local law and the eligible regions in which access to the platform is available.
Applies to all personal data you submit when registering, logging in or updating your account profile. This includes your contact details, password and any identity verification information requested during the account review process.
Covers the deposit and withdrawal data we record when you use bKash or Upay to fund or draw from your account wallet. We store reference numbers and timestamps; payment network data on the bKash or Upay side is governed by their own policies.
Applies to the session and preference data we collect while you browse the lobby, including cookie identifiers and page interaction data used to maintain your logged-in state and surface relevant content in your account area.
Falls outside this policy. Game studios such as Pragmatic Play, Spadegaming and CQ9 operate their own data environments for the content they supply. We do not control their collection practices and we are not responsible for them.
You have several actions available to you in relation to the data we hold. You can ask us to show you what personal information is stored against your account. If any detail is incorrect — a contact number, email address or any profile field — you can request a correction and we will update the record. Where we are holding data that you believe is no longer necessary for us to keep, you can ask us to review the retention. We will respond based on the requirements that apply in the eligible regions covering your account. If you want to raise a question about how a specific bKash or Upay transaction was recorded, you can do that through the same contact route. None of these actions require you to close your account; they are separate from account management. The steps below describe how to start each one.
Submit a data access request through our support contact route. State the account email address and the specific records you want to see. We will verify your identity against the account before sharing any information.
Log into your account and navigate to the profile section to update basic fields yourself. For fields that cannot be edited directly, raise a correction request via support with the current and correct values stated clearly.
If a bKash or Upay transaction is recorded incorrectly in your wallet history, contact support with the transaction reference and date. We will check the record against our logs and respond with what we find.
Write to us through the published contact route explaining which data you believe should no longer be held and why. We will assess the request against the retention requirements applicable to eligible regions and reply in writing.
If you have a question about this policy, want to exercise a data right or need to report a concern about how your information has been handled, use the contact routes below. We do not publish operating hours or response-time commitments that we cannot verify — but every route listed here is active and monitored. Eligibility for certain responses may depend on your local law and region.
Open the chat widget from any page while logged in. State that your question is about the Privacy Policy so the agent can route it correctly. This is the most direct path for account-specific data questions.
Send a written request to the support email address published in the Help section of your account. Include your registered email, the nature of your request and any relevant transaction references such as a bKash or Upay reference number.
The Help section inside your account area contains published guidance on data rights and account management steps. Check there first for answers to common questions before submitting a request, as many record and correction queries are addressed there.
We apply access controls so that personal data stored in your account is only reachable by authenticated sessions. Cookie data is scoped to session management and lobby preference storage — it is not used to build advertising profiles. Retention periods for transaction records follow applicable regional requirements. If you need to request a change to the data we hold, use the published support route and include your account reference.
Your account data sits behind login authentication. We apply session management so that an inactive session does not remain open. If you access the platform from multiple devices, each session is authenticated separately and your wallet history stays consistent across them.
Cookies on nanad88 maintain your logged-in state and remember lobby display preferences between sessions. We do not use them to track your activity across other websites. You can adjust cookie permissions through your browser settings, though some account functions require session cookies to work.
Transaction data tied to bKash and Upay deposits is retained for the period required under the rules applicable to eligible regions. After that period, records are removed from active systems. You can request a retention review at any time through the support contact route.
If this policy is updated, the revised version will be published at this address with the updated date shown at the top of the page. If a change materially affects how we handle your data, we will notify you through your registered account contact before it takes effect.
These are the questions we hear most often about data handling, account records and your rights under this policy. If something is not covered here, the support routes in the section above are the right place to ask.
We collect the contact details and credentials you submit during registration, along with any identity fields required during account review. We also record device and session data each time you log in, including your browser type and IP address, to keep your account consistent across devices.
Each bKash or Upay deposit or withdrawal is logged with its reference number, amount and timestamp against your account wallet. This record is what support uses when you raise a transaction query. We do not store your full mobile wallet credentials — only the transaction-level data we receive at the time of the transfer.
Yes. Submit a data access request through the live chat or support email route listed on this page. Verify your identity against your registered account email and we will provide the information we hold. Availability of this right may depend on your local law and eligible region.
Log in and go to your account profile to edit fields that are open for self-service updates. For fields that are locked — such as registered email — contact support directly with the current value and the correction you need. We will update the record after confirming your identity.
Game studios receive only the session and game-state data needed to run a title during your session. They do not receive your full account profile or wallet history. Each studio operates under its own data terms, and their practices are outside the scope of this policy.
Transaction records and account data are retained for the period required under the rules applicable to eligible regions. After that period, records are removed from active systems. You can request a review of what is held and for how long by writing to us through the published support route.